New Teams Recall: keep 3 years of Teams call history, not 30 days →
UK digital services · Hosting · Triage · SaaS tools

Standard support breaks.We bring Extreme Overkill.

Websites, hosting, Teams call reporting and the technical mess in between. We over-engineer it on purpose, so it stays up, stays logged, and you never have to think about it.

Explore Zenlabra → Request technical triage
Extreme Overkill Ltd stamp: Checked. Checked again.
3yrs

of Teams call history kept by Teams Recall. Microsoft keeps 30 days.

15min

between call data syncs. Your reports are never more than a coffee behind.

24/7

monitoring on the things we look after, not "when someone complains".

1

person answering: the one who built it. No call centre, no ticket roulette.

Services

What we over-engineer

Small list, done properly. If it can break, we've already planned for it breaking.

01 / HOSTING

Managed web hosting

Uptime, security and backups, watched around the clock. You hear about problems from us, not from your customers.

Delivered via Zenlabra
02 / CARE

WordPress maintenance

Updates, security, form checks and speed. The boring jobs that stop a site quietly falling over at 2am.

Delivered via Zenlabra
03 / TRIAGE

Technical triage

Broken, slow, hacked or half-migrated? We find the fault, fix it, and explain it in plain English. No jargon invoice.

Direct from Extreme Overkill
04 / BUILD

Infrastructure & projects

Bespoke platforms, migrations and projects, backed by 13 years of MSP and IT support. Built once, built properly.

Direct from Extreme Overkill

Tools · SaaS

Tools we built because
the normal ones gave up.

When the standard tool forgets, caps out or makes you do it by hand, we build the overkill version. Then we let you use it too.

Microsoft Teams Phone · Call reporting

Teams Recall

Microsoft forgets your calls after 30 days. Recall keeps them for three years.

Every call synced every 15 minutes, labelled with what actually happened, and sent to you as a colour-coded report. Including the missed calls nobody ever rang back.

  • 3-year history as standard, longer on request
  • Call outcomes: answered, voicemail, called back, too short, missed
  • Call quality: jitter, packet loss and round-trip time, kept for later
  • Scheduled reports weekly, fortnightly or monthly, with a CSV attached
  • One consent link to set up. Read-only, no shared passwords, revoke any time in Entra
  • Works with Calling Plans, Operator Connect and Direct Routing
See Teams Recall → Ask about Recall
Built for UK MSPs and IT teams running Teams Phone for several customers. Teams Recall is not affiliated with or endorsed by Microsoft.
Weekly call reportMon 08:00 · CSV attached
TimeCallerOutcome
09:0201205 ••• 118Answered
09:4707700 ••• 431Voicemail
10:1501632 ••• 907Called back
11:3807700 ••• 266Missed, not returned
12:04WithheldToo short
14:2101522 ••• 340Answered
Kept for3 yearsMicrosoft default30 days
Tasks · Shared to-do lists

Annihilist

Your to-do list, annihilated. Shared lists that actually get finished.

Lists, checklists, due dates and comments for the whole team, on any phone or desktop. Mark something urgent and it jumps the queue for everyone on the list.

  • Shared lists: invite your team, and everyone sees who added what
  • Urgency that means it: low, normal, high, urgent
  • Installs like an app on iPhone, Android or desktop, and keeps working when the signal drops
  • Two-step sign-in for everyone, with passkeys (Face ID, fingerprint) or an authenticator app
  • Monday round-up email: what is overdue, urgent and due soon
  • Free for Extreme Overkill clients
Start a free trial → See Annihilist
Free trial: 30 days, up to 3 people and 5 lists, no card needed. Clients of Extreme Overkill get it free.
Office · This week3 people · 5 open
  • Renew the booking site's domainUrgent
  • Chase the printer leaseHigh · Fri
  • Send October timesheetsDue Mon
  • Order more tonerDone · Sam
  • Book the van MOTNormal
  • Tidy the shared driveLow
Urgent jumps the queuefor everyone
In the workshop

More tools on the way. Got something in your IT stack that forgets, caps out or needs doing by hand every month? Tell us. That's usually how the next one starts.

About

The name is a joke.
The engineering isn't.

Extreme Overkill Ltd is a UK-registered digital services company, run directly by its founder and sole director, Will Young. The "overkill" is in how the work is done, not in the headcount: we'd rather over-build something once than leave you with something fragile.

Behind the name is one company, one director and one point of contact. The same person who builds and runs the systems answers the email.

Our client-facing brands keep their own names and domains. Hosting and maintenance clients deal directly with Zenlabra.

Read the origin story: nine companies and thirteen names to get here.

eo@status: ~
$ company --status
name EXTREME OVERKILL LTD
company_no 17266165
hosting zenlabra ● online
saas teams-recall ● live
saas annihilist ● live
publishing willsway collective
staff 1 # it's me
escalations handled personally
$

Brands

Under this roof

Each brand and product runs on its own domain. Extreme Overkill is the company behind all of them.

Trading brand · Hosting

Zenlabra

Managed web hosting and WordPress maintenance for UK businesses. Calm on the outside, overkill underneath.

Visit Zenlabra → Zenlabra is a trading style of Extreme Overkill Ltd.
Product · SaaS

Teams Recall

Microsoft Teams Phone call reporting with a longer memory: three years of call history, outcomes and quality.

Visit Teams Recall → Teams Recall is a product of Extreme Overkill Ltd.
Product · SaaS

Annihilist

Shared to-do lists for teams. Urgent means urgent, it installs on any phone, and it is free for our clients.

Visit Annihilist → Annihilist is a product of Extreme Overkill Ltd.
Imprint · Publishing

WillsWay Collective

A deliberately small independent publishing imprint: one title at a time, produced properly rather than quickly.

Publishing details → WillsWay Collective is the publishing imprint of Extreme Overkill Ltd.

Publishing

Current title

A memoir by the company's founder, told through thirty years of complaints. Rights, review copies and trade enquiries go to [email protected].

Cover of I'll Be Escalating This by Will Young, styled as a customer feedback and complaint form
Paperback edition
Out now
I'll Be Escalating This
One Star, Would Not Recommend (Would Do Again)
Will Young writing as BigDopeyWill
Imprint
WillsWay Collective
Publisher
WillsWay Collective LtdCompany No. 17266165, now Extreme Overkill Ltd
ISBN
978-1-0369-9542-3
Format
Paperback & ebook · English (UK)
Where to buy → Publisher details

How we work

One point of contact.
Full coverage.

RULE_01

No ticket roulette

No call centre and no account-manager hand-offs. You get the person who actually does the work.

RULE_02

Over-engineered on purpose

Monitoring, backups and redundancy come as standard, not as extras you find out about after an outage.

RULE_03

Plain English

Reports and fixes explained so they make sense to someone who doesn't live in a terminal.

RULE_04

Specialists when needed

Trusted specialists are brought in on a project basis when the job calls for it, still co-ordinated by us.

Your point of contact

Will Young, Founder & Director. However you get in touch, it's genuinely me reading and replying.

Contact

Something broken?
Request triage.

New project or a site that's on fire: email triage. Already a client and something needs escalating: email escalations. Website down right now: email incident with your client reference. Every message is read by a human. Usually me.

Email [email protected] →
New enquiries
[email protected]
Existing clients
[email protected]
Website down
[email protected]Put your client reference in the subject
Teams Recall
[email protected]
Publishing
[email protected]
Phone
01205 630010Leave a message and we'll call you back
Post
Extreme Overkill Ltd
Washdyke Farm, Lockhamgate, Wrangle, Boston, Lincolnshire, PE22 9DBRegistered office